Archive for 03


“Service is more important than interest rates for retail customers.”


“Service is more important than interest rates for retail customers.”

March 2010

(Part 2 of 2) Conversation with Anthony Thomson, chairman of Metro Bank, the UK’s newest, on plans to open new stores, growing business and on customer experience being a unique business proposition

-Why profitability stems from offering a good customer experience – on the cost of running the business-lessons from Vernon Hill’s Commerce bank model in the US -on being seen as a retailer rather than a bank


“Service is more important than interest rates for retail customers.”


“Service is more important than interest rates for retail customers.”

March 2010

Conversation with Anthony Thomson, chairman of Metro Bank, the UK’s newest, on plans to open new stores, growing business and on customer experience being a unique business proposition

-Why profitability stems from offering a good customer experience – on the cost of running the business-lessons from Vernon Hill’s Commerce bank model in the US -on being seen as a retailer rather than a bank


“Analytics is more than statistics”


“Analytics is more than statistics”

March 2010

Conversation with Jim Goodnight, CEO of SAS – capacity, performance and speed key concerns – the efficiencies of grid computing – developing mobile applications and components for queries – building domain knowledge for new business areas