“Service is more important than interest rates for retail customers.”

March 2010

(Part 2 of 2) Conversation with Anthony Thomson, chairman of Metro Bank, the UK’s newest, on plans to open new stores, growing business and on customer experience being a unique business proposition

-Why profitability stems from offering a good customer experience – on the cost of running the business-lessons from Vernon Hill’s Commerce bank model in the US -on being seen as a retailer rather than a bank

If you do not see the video already displayed below, please select the alternative sites from the tabs here:

If you do not see the video already displayed below, please select the alternative sites from the tabs here:


Download full Length Audio (MP3)
 


Comment:


You must be logged in to post a comment.